Standard Starting At       $4.99                   3-5 Business Days*  

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Standard Over $150       FREE                      3-5 Business Days*

 

*Transit Time listed does not include same day/next day processing time (excluding Saturdays, Sundays, and Holidays). Due to Covid, shipping time may be longer than expected. Unforeseen weather conditions can affect shipping time as well.

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United States Postal Service (USPS)

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost or stolen packages shipped via USPS.

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GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

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PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 36 hours (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take up to process. This is just an estimate and doesn't include weekends or holidays.

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SHIPPING RATES & TIMELINES

Due to COVID-19, shipping may take longer than normal. Please note that orders to may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

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SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from ohsoprettyme.com (ohso Pretty Me, LLC), you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

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DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 2 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

ohso Pretty Me, LLC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds, exchanges or credits for packages that the carrier confirms as being delivered.

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OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

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RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect your privacy, ohso Pretty Me,LLC reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, ohso Pretty Me, LLC reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

• Potential fraudulent or criminal activity.

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RETURNS

Return options are available. Be sure to contact us before returning anything. You will be responsible for covering mailing fees.

RETURNED-TO-SENDER & REFUSED PACKAGES

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.

• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.

• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

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STORE EXCHANGES

If items are available, store exchanges are offered only if requested within 24 hours of receiving purchase. Customer is responsible for mailing fees. All merchandise being exchanged must be returned in ORIGINAL condition and packaging. Customer can only exchange with merchandise equivalent to price of current merchandise.

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* CONTACT US BEFORE RETURNING. ohso Pretty Me, LLC is NOT responsible for lost mail.

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DAMAGED/DEFECTIVE/INCORRECT ITEMS

Should you receive a damaged, defective, or incorrect item, contact us at info@ohsoprettyme.com. Once we receive your request, we will be in contact with you to address and resolve the issue.

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REFUNDS

ohso Pretty Me, LLC does not offer refunds at this time, but does honor store credit. Should you run into a problem with any items, please contact us at info@ohsoprettyme.com.

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